We attach great importance to privacy. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (DSGVO), which is also the relevant legal basis. We collect and process your personal data in order to offer you the above-mentioned online shop. This statement describes how and for what purpose your data is collected and used and what options you have in relation to personal information.
Legal basis and storage duration
The legal basis of the data processing in accordance with the preceding paragraphs is Article 6 (1) (f) GDPR. Our legitimate interests in data processing include, in particular, ensuring the operation and security of the online shop, investigating the way the online shop is used by visitors, and simplifying the use of the online store.
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.
Responsible body for the collection, processing and use of your personal data within the meaning of the GDPR
Gewerbe street 5; 6330 Cham
Collection and processing of general data and information
We as an online shop operator and our hosting provider collect information about you, if you use this online shop. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:
Name and URL of the retrieved file
Date and time of retrieval
transferred amount of data
Message about successful retrieval (HTTP response code)
Browser type and browser version
Referrer URL (i.e. the previously visited page)
IP address and the requesting provider
We use these log data without assignment to your person or other profiling for statistical evaluations for the purpose of operation, security and optimization of our online offer, but also for the anonymous recording of the number of visitors to our online shop (Traffic) and the extent and nature of Use of our online shop and services. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.
For reasons of security (for example, to investigate misuse, fraud or hacker attacks) we store these server log files for max. 14 days; Afterwards these logfiles will be deleted. However, if there are concrete grounds for suspicion that require further retention as proof of evidence, such data are excluded from the deletion until final clarification.
Registration / creation of a customer account
In order to spare you the repetitive input of your data for order processing for follow-up purchases in our online shop, you can register as a user on our website and create a password-protected customer account. The data is entered into an input mask and transmitted to us and stored. A transfer of data to third parties does not take place. The following data is collected during the registration process:
first given name
Street and house number (delivery address, or seat)
Fax no. (Optional)
Purpose of data collection and storage duration of the registered data
The data provided by you is required to fulfill the contract or to carry out pre-contractual measures and to process your order (s). Without this data, we can not conclude the contract with you.
The collected data is also required to
Identify you as a contractor
To be able to supply you
To enable you to use a stored customer account for a simplified checkout.
comply with the legal requirements of commercial law (conclusion of purchase contracts).
A transfer of data to third parties does not take place, with the exception of transmission to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.
Legal basis for the data processing of your registration data
Legal basis for the processing of the registration data in the presence of the consent of the user is Art. 6 para. 1 lit. a GDPR. Since the registration serves the initiation and subsequently the fulfillment of a contract of which the user is the contracting party, additional legal basis for the processing of the data is Art. 6 para. 1 lit. b DSGVO.
Storage period of your registration data, objection and disposal options
After termination of the shopping process, the data stored with us will be deleted. In the case of a completed contract, all data from the contractual relationship will be stored until expiry of the tax retention period. As a user you still have the possibility to cancel the registration under “my account”. H. Delete your customer account. You can also change your data there. If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible, unless contractual or legal obligations preclude deletion.
By using cookies, we can provide users of this online shop with more user-friendly services that would not be possible without the cookie setting.
The data subject can prevent the setting of cookies by our online shop at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. In addition, already set cookies can be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our online shop may be fully usable.
The following links provide you with information on how you can manage (and even deactivate) cookies on the most important browsers:
Contact options via this online shop
If you contact us (eg via contact form, e-mail, telephone, via social media platforms), we will store your details for the processing of the inquiry as well as for the case that subsequent questions arise. We store and use other personal data only if you consent to it or this is permitted by law without special consent.
Legal basis for the processing of the data in the presence of the consent of the user is Art. 6 para. 1 lit. a GDPR. The legal basis for the processing of the data transmitted in the course of sending an e-mail is Article 6 (1) lit. f DSGVO. If the e-mail contact aims to conclude a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
We delete the data from such requests when they are no longer required. The necessity of this data is checked every two years. In addition, the statutory archiving obligations apply.
Transfers of data via payment providers
Payment via Klarna
We have integrated payment modules from Klarna in our online shop. Klarna is an online payment service provider that allows you to purchase on account or flexible installment payments. In addition, Klarna offers other services such as buyer protection or identity and credit checks.
The operating company of Klarna is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden.
If you choose the payment option “Purchase on account” or “installment purchase” during the order process in our online shop, your data will automatically be transmitted to Klarna. By selecting one of these payment options, you consent to the transfer of personal data necessary for the processing of the invoice or installment purchase or for identity and credit checks.
The personal data transmitted to Klarna is usually a first name, last name, address, date of birth, gender, e-mail address, IP address, telephone number, mobile phone number as well as other data required to process a bill or installment , For the execution of the purchase contract, also such personal data are necessary, which are in connection with the respective order. In particular, there may be a reciprocal exchange of payment information, such as bank details, card number, expiry date and CVC code, number of items, article number, data on goods and services, prices and tax, information on past purchasing behavior or other information on the financial situation of the person concerned ,
The purpose of the transmission of the data is in particular the identity verification, the payment administration and the fraud prevention. The controller will provide Klarna with personal data, in particular if there is a legitimate interest in the transfer. The personal data exchanged between Klarna and the controller is transmitted by Klarna to credit bureaus. This transmission aims at the identity and credit check.
Klarna also forwards the personal data to affiliated companies (Klarna Group) and service providers or subcontractors, to the extent that this is necessary to fulfill the contractual obligations or the data is to be processed in the order.
To decide on the establishment, implementation or termination of a contractual relationship, Klarna collects and uses data and information about the previous payment behavior of the data subject as well as probability values for their behavior in the future (so-called scoring). The calculation of the scoring is carried out on the basis of scientifically recognized mathematical-statistical methods.
You have the option of revoking the consent to the handling of personal data against Klarna at any time. A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
Payment via Paypal
We have integrated components from the payment service provider PayPal in our online shop. Payments are made through so-called PayPal accounts, which are virtual private or business accounts. In addition, PayPal has the ability to process virtual payments through credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also takes on trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If you choose as an affected person during the ordering process in our online shop as a payment option “PayPal”, your necessary for payment data is automatically transmitted to PayPal. By selecting this payment option, you consent to the transfer of personal data required for payment processing.
The personal data sent to PayPal are usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. For the execution of the purchase contract, also such personal data are necessary, which are in connection with the respective order.
The purpose of the transmission of the data is payment processing and fraud prevention. The controller will provide PayPal with personally identifiable information, in particular if there is a legitimate interest in the transfer. The personal data exchanged between PayPal and the controller may be transferred by PayPal to credit reporting agencies. This transmission aims at the identity and credit check.
PayPal may disclose personal information to affiliates and service providers or subcontractors, to the extent necessary to fulfill its contractual obligations or to process the data on behalf of.
As an affected person, you have the option of revoking the consent to the handling of personal data with PayPal at any time. A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
Payment via Sofortüberweisung
We have integrated components of Sofortüberweisung into our online shop. Sofortüberweisung is a payment service that enables cashless payment for products and services on the Internet. Sofortüberweisung represents a technical procedure by which the online retailer immediately receives a payment confirmation. This enables a merchant to deliver goods, services or downloads to the customer immediately after ordering.
The operating company of Sofortüberweisung is the SOFORT GmbH, Fußbergstraße 1, 82131 Gauting, Germany.
If you choose as an affected person during the ordering process in our online shop as a payment option “Sofortüberweisung”, your data necessary for payment will be automatically transmitted to Sofortüberweisung. By choosing this payment option, you consent to the transfer of personal data required for payment processing.
When purchasing via Sofortüberweisung you transfer the PIN and the TAN to the Sofort GmbH as a buyer. Sofortüberweisung then executes a transfer to the online retailer after a technical check of the account balance and retrieval of further data to check the account funds. The execution of the financial transaction is then communicated to the online retailer automatically.
The personal data exchanged with Sofortüberweisung are first name, last name, address, email address, IP address, telephone number, mobile phone number or other data necessary for payment processing. The purpose of the transmission of the data is payment processing and fraud prevention. The controller will provide Sofortüberweisung with other personal information even if there is a legitimate interest in the transfer. The personal data exchanged between Sofortüberweisung and the controller may, under certain circumstances, be transmitted to credit reference agencies by Sofortüberweisung. This transmission aims at the identity and credit check.
Sofortüberweisung may transfer the personal data to affiliated companies and service providers or subcontractors, as far as this is necessary to fulfill the contractual obligations or the data is to be processed in the order.
As an affected person, you have the option of revoking the consent to the handling of personal data at any time in relation to Sofortüberweisung. A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
The applicable data protection provisions of Sofortüberweisung can be found at https://www.sofort.com/ger-DE/datenschutzerklaerung-sofort-gmbh.
Based on our legitimate interest in accordance with article 6 paragraph 1 letter f) GDPR, we use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the online shop by you. The information generated by the cookie about the use of this online shop by the site visitors are usually transmitted to a Google server in the US and stored there.
On our behalf, Google will use this information to evaluate your use of the online store, to compile reports on the online store activities and to provide us with other services related to the use of the online shop and the internet.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; However, we point out that in this case you may not be able to use all the features of this online shop in full.
In addition, you can prevent the collection by Google of the data generated by the cookie and its use of the online shop (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from tracking within this online store in this browser in the future. If you have deleted the cookies in your browser, then you must click this link again: disable Google Analytics on www.bestpen.co.uk
Social bookmarks / plug-ins – social networks
A social network can serve as a platform to exchange views and experiences, or allows the Internet community to provide personal or business information.
Use and use of Facebook
We integrated components of the company and social network Facebook in our online shop.
The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Persons responsible for the processing of personal data, if an affected person lives outside the US or Canada, are Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.
Each time one of the individual pages of this online shop is called up, the internet browser on the information technology system of the person concerned is automatically caused by the respective Facebook component to download a representation of the corresponding Facebook component of Facebook. An overview of all Facebook plug-ins can be found at https://developers.facebook.com/docs/plugins/?locale=en_US. As part of this technical process, Facebook receives information about which specific underside of our website is visited by the person concerned.
If the person concerned is simultaneously logged in to Facebook, Facebook recognizes with each visit to our online shop by the person concerned and during the entire duration of each stay in our online shop, which specific bottom of our online shop visits the person concerned. This information is collected through the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the person concerned activates one of the Facebook buttons integrated in our online shop, for example the “Like” button, or if the affected person makes a comment, Facebook assigns this information to the personal Facebook user account of the person concerned and saves this personal data ,
The data policy published by Facebook, which is available at https://de-de.facebook.com/about/privacy/, provides information on the collection, processing and use of personal data by Facebook. It also explains which options Facebook offers to protect the privacy of the data subject. In addition, different applications are available, which make it possible to suppress data transmission to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook.
Your rights as data controller
Under applicable law, you have various rights, as set out below, regarding your personal information. If you would like to assert these rights, please send your request to the above-named person by e-mail or by post with a clear identification of your person.
Right to confirmation and information
You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain free information from us about the personal data you have stored together with a copy of this data. Furthermore, there is a right to the following information:
the processing purposes;
the categories of personal data being processed;
the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;
if possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration;
the existence of a right to rectification or erasure of the personal data concerning you or to a restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority;
if the personal information is not collected from you, all available information about the source of the data;
the existence of automated decision-making, including profiling, in accordance with Article 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved and the implications and consequences of such processing for you.
If personal data are transmitted to a third country or to an international organization, you have the right to be informed of the appropriate safeguards under Article 46 of the GDPR in connection with the transfer.
Right to rectification
You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of this, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
Right to cancellation (“right to be forgotten”)
You have the right to ask us to delete your personal information without delay, and we are required to delete your personal information immediately if one of the following is true:
The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
They revoke their consent on which the processing was based in accordance with Article 6 (1) GDPR (a) or Article 9 (2) (a) GDPR and there is no need for any other legal basis for the processing.
In accordance with Article 21 (1) of the GDPR, they object to the processing and there are no legitimate reasons for the processing, or they object to the processing in accordance with Article 21 (2) GDPR.
The personal data were processed unlawfully.
The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
The personal data were collected in relation to information society services offered pursuant to Article 8 (1) of the GDPR.
If we have made the personal data publicly available and are required to delete it, we shall take appropriate measures, including technical means, to inform data controllers who process the personal data, taking into account available technology and implementation costs, that you have requested that you delete any links to such personal information or copies or replications of such personal information.
Right to restriction of processing
You have the right to require us to restrict processing if any of the following conditions apply:
The accuracy of your personal information is contested by you for a period of time that enables us to verify the accuracy of your personal information.
the processing is unlawful and you have objected to the deletion of the personal data and instead require the restriction of the use of the personal data;
We no longer need personal information for the purposes of processing, but you need the information to assert, exercise or defend your rights, or
You have objected to the processing under Article 21 (1) of the GDPR, as long as it is not certain that the legitimate reasons of our company outweigh yours.
Right to data portability
You have the right to receive the personal information that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer that information to another person without hindrance from us, provided that
the processing is based on a consent pursuant to Article 6 (1) (a) of the GDPR or Article 9 (2) (a) GDPR or on a contract pursuant to Article 6 (1) (b) GDPR, and
the processing is done using automated procedures.
In exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that the personal data are transmitted directly by us to another party, as far as technically feasible.
You have the right, for reasons of your own particular situation, to object at any time to the processing of personal data relating to you pursuant to Article 6 (1) (e) or (f) of the GDPR; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.
If personal data are processed by us in order to operate direct mail, you have the general right, at any time and without giving reasons, to object to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
You have the right, for reasons of your own particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 (1) of the GDPR, unless: , processing is necessary to fulfill a public interest task.
Automated decisions including profiling
You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have legal effect or similarly affect you in a similar manner.
Right to revoke a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.
If you would like to exercise your right of revocation or objection, please contact the above-mentioned responsible office.
Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your residence, employment or the place of the alleged breach, that you consider that the processing of your personal data is unlawful.
Links to the supervisory authorities: contact details of the data protection officers in the federal states and of the virtual data protection office.
An automated decision-making based on the personal data collected via this online shop does not take place.
Basically, we only use your personal data within our company.
If and in so far as we engage third parties in the course of the performance of contracts or the provision of this online shop (for example, our hosting service provider), they will receive personal data only to the extent that the transmission is required for the corresponding service.
In the event that we outsource certain parts of the data processing (“order processing”), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data is always encrypted. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is technically not possible.
To safeguard your data, we maintain technical and organizational security measures that we always adapt to state-of-the-art technology.
We also do not warrant that our offer will be available at specific times; Disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.